Your satisfaction with your order is Entitled Beauty's goal. We do realize that there are times when exchanges need to be made in relation to color selection, size and/or style, as shopping online can be challenging. When you receive your wig, it’s very important to handle it carefully until you are sure it will work for you. Please do not remove the tags until you are 100% happy with the length, style and color. If you are not happy with the product for any reason please contact us immediately, within 5 days of receipt. You have 14 days from the date you received the product to have it returned to Entitled Beauty.

When returning your item, you may choose these options:

Exchange - You will be responsible for shipping charges, OR

Store Credit - Your credit can be used for future orders.

NOTE: We do not provide REFUNDS for *Promotions / Clearance Items /Sales CANNOT be used for the exchange items.

Not all products are eligible for return:

Products Eligible for Return

Wigs, Hair bundles, Hair extensions, frontal and closures in original factory condition, that were not purchased in a Sale, Clearance, or Promotion and MUST be:

• Unworn, no brushing and scent free (no perfume, tobacco smoke, color, food odors)
• Unaltered (NO change in Factory Parting)
• Tags attached (NOT Removed and Reattached)
• In its original box, wrapping, net, etc.
• Packing Slip to accompany the return (to identify the order)

Please Note: We take internal quality controls very seriously at Entitled Beauty and inspect every wig that is returned. A credit/exchange will not be issued if any of the above is observed.

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Products NOT Eligible for Return

• Clearance / Discontinued Items (FINAL SALE)
• Sales and Discounts - Sale Codes | BOGO | Automatic Sale Codes (FINAL SALE)
• Only Full Priced Items are eligible for Exchange/Credit.

You are responsible for all shipping charges when returning a product. You will also be responsible for shipping charges on the new exchanged piece/wig. Thank you for your understanding of Entitled Beauty's Exchange Policy regarding our hair products. Please be assured that we will try to assist you to ensure you are satisfied with your new wig. Restocking charges will apply.

NOTE: Only (1) exchange will be permitted per order.

Promotions and Discounts do not apply to the exchange items.

CANCELLATION POLICY:

If you have a change of heart and decide to cancel your order after it is shipped by the distributor but before Entitled Beauty has shipped, you will incur a $65.00 transaction fee per order. If Entitled Beauty has shipped the order, then it will be treated as a return.

RETURNS:
You are responsible for all shipping charges when returning product. You will also be responsible for shipping charges on the new exchanged piece/wig. Thank you for your understanding of Entitled Beauty's Exchange Policy regarding wigs and hair products. Please be assured that we will try to assist you to ensure you are satisfied with your selection. To make a return, please contact us by email or telephone for return authorization, repackage your item(s) as received from the manufacturer and mail within 14 days to:

Address:
Entitled Beauty
10810 Boyette Road #425
Riverview, FL 33569

Phone: (813) 297-2653

Email: entitledbeauty7@gmail.com